A Dell technician received a call from a customer who was engraged because his computer had told him he was 'bad and invalid'. The tech explained that the computer's 'bad' command and 'invalid' resoponses shouldn't be taken personally. 9. An exasperated caller to Dell computer Tech support couldn't get her new Dell computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on" this foot pedal and nothing happened". The 'foot pedal' turned out to be the computer's mouse. 10. A confused caller to IBM told the technician that the computer had said it 'couldn't find printer'. The user had tried turning the computer screen to face the printer, but that his computer 'still' couldn't 'see' the printer.